UK retailers put a lot of time and effort developing and investing in their core business. But nowadays, consumers spend a growing portion of their disposable income on non-shopping activities such as eating out and other leisure pursuits. In such a climate, retailers who dare to branch out into non-traditional areas and leverage their existing relationship with consumers can win big. That’s one of the key findings in Webloyalty’s most recent report, The Unfaithful Consumer. Continue reading Focusing on non-retail activities can bolster revenues
In recent years, UK retailers have worked hard to offer consumers a broader variety of channels and touchpoints to accommodate their shopping needs. But what impact has this had on bricks-and-mortar shops? Are they still relevant in the age of ecommerce?
More than any other factor, technology has changed the face of the UK retail industry in the last decade. Consumers today “have much more choice over how and where they shop, mostly thanks to the rise of online and digital,” shows Webloyalty’s most recent report, The Unfaithful Consumer. Connected retailers also have access to markets that are broader than ever before. But with this many opportunities to be disloyal, what can retailers do to capture and retain consumer loyalty? The key, according to experts, is in creating a shopping experience that fits seamlessly into consumers’ life. Continue reading Technology, double-edged sword for consumer loyalty
It would be easy to forget in this age of online shopping that a positive experience remains essential to capture and retain consumer loyalty. That’s one of the key findings in Webloyalty’s most recent report, The Unfaithful Consumer. With more than 50% of consumers saying they decide where to shop based on their personal experience, retailers must resist the temptation to “pare back on investment into retail to focus more on convenience and multi-channel shopping,” warns the report. Continue reading Good shopping experience remains key driver of consumer loyalty
Since 1 April 2016, workers 25 and above must be paid £7.20 an hour (up from £6.50) in a series of gradual increases culminating with a National Living Wage of £9 an hour by 2020. The change is likely to be very popular with the affected 1.3 million workers but what does it mean for retailers and, more importantly, how can retailers implement the change positively? Continue reading Rise of National Living Wage not all gloom and doom for retailers