Webloyalty UK blog

Webloyalty shares ecommerce insights, looking at trends & predictions.

Webloyalty UK blog/

Webloyalty reading list – 17 January

Artificial Intelligence, future retail predictions, lingerie ecommerce and voice search. Webloyalty's picks for great retail reads this week. 3 predictions for the future of retail – from the CEO of Walmart World Economic Forum "It's up to retailers to adapt to the changing retailing environment and in some areas even lead the way, or they'll fall behind and disappear" says Walmart CEO Doug McMillon. What is going to happen in 2017 AVC.com Fred Wilson's predictions are always great. The best [...]

How AI will change the retail experience

The rise of the Artificial Intelligence (AI) is happening right now at a retailer near you Consumer habits have changed dramatically in the last decade. Bricks-and-mortar and online retailers have undergone profound transformations and will continue to evolve thanks to innovations pulled straight out of sci-fi novels. Machine learning, neural nets and AI are becoming buzzwords in the industry as they help simplify the shopping experience whilst increasing efficiency and reducing costs for retailers. A window into consumers’ minds Today’s [...]

Online shopping on the rise for Christmas this year

Despite a fairly stagnant economy, UK retailers can look forward to a slightly higher level of gift spending from consumers this year with a rise of just under 2%, according to Webloyalty’s 2016 report on UK Christmas Trends. Overall, shoppers are expected to spend £16.7 billion this Christmas with many opting for online solutions. On average, it will take consumers 9.7 hours to spend their overall budget of £459, which is divided among gifts and groceries. Nearest and dearest still [...]

20th December 2016|Christmas Retail, Retail News, Shopping|

Service is most likely factor to cause customer defection

In the last few years, UK retailers have invested money, time and energy to respond to the changing needs and wants of consumers. But despite their efforts, almost 75% of consumers are dissatisfied with some aspect of the shopping experience, according to Webloyalty’s latest report, The Unfaithful Consumer. It seems that in their quest to multiply channels and touch-points, many retailers have forgotten the most important aspect of all: good customer service. […]

UK retailers should better target Black Friday discounts

Black Friday sales are expected to reach almost £1.7 billion this year, according to Webloyalty’s 2016 report on UK Christmas Trends, with a much more modest growth of 5.4% compared to 20% in 2015. This 25 November is set to be a start point for Christmas shopping for many UK shoppers again this year as 70% plan to buy all, most or some of their gifts on that day. That said, there’s seems to be a shift in consumer perceptions [...]

24th November 2016|Black Friday, Christmas Retail, Discounts|