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So far Webloyalty Editor has created 18 blog entries.

Secondary revenue can smooth cashflow bumps

2017-04-13T09:13:39+00:00 13th April 2017|Beyond the Core, Research, Retail News, The future of retail, Webloyalty Research|

There’s no denying the UK’s retail sector is in turmoil as the union is plotting its divorce from the EU. A shift in consumer spending, higher wages and business rates, and a weaker pound are all conspiring to squeeze retailers’ sales and profits. In order to bear the brunt of this perfect storm, many retailers are turning to “secondary revenue to diversify and de-risk revenue streams,” explains Guy Chiswick in Webloyalty’s latest report Beyond the Core: How UK retailers are [...]

Webloyalty reading list – 17 January

2017-01-17T10:44:50+00:00 17th January 2017|Ecommerce, Fashion, Future of retail, Online Shopping, Reading list, Retail News, Shopping|

Artificial Intelligence, future retail predictions, lingerie ecommerce and voice search. Webloyalty's picks for great retail reads this week. 3 predictions for the future of retail – from the CEO of Walmart World Economic Forum "It's up to retailers to adapt to the changing retailing environment and in some areas even lead the way, or they'll fall behind and disappear" says Walmart CEO Doug McMillon. What is going to happen in 2017 AVC.com Fred Wilson's predictions are always great. The best [...]

How AI will change the retail experience

2017-01-18T15:10:00+00:00 12th January 2017|Future of retail, Online Shopping, Retail News, Unfaithful Consumer|

The rise of the Artificial Intelligence (AI) is happening right now at a retailer near you Consumer habits have changed dramatically in the last decade. Bricks-and-mortar and online retailers have undergone profound transformations and will continue to evolve thanks to innovations pulled straight out of sci-fi novels. Machine learning, neural nets and AI are becoming buzzwords in the industry as they help simplify the shopping experience whilst increasing efficiency and reducing costs for retailers. A window into consumers’ minds Today’s [...]

Online shopping on the rise for Christmas this year

2016-12-28T15:09:48+00:00 20th December 2016|Christmas Retail, Retail News, Shopping|

Despite a fairly stagnant economy, UK retailers can look forward to a slightly higher level of gift spending from consumers this year with a rise of just under 2%, according to Webloyalty’s 2016 report on UK Christmas Trends. Overall, shoppers are expected to spend £16.7 billion this Christmas with many opting for online solutions. On average, it will take consumers 9.7 hours to spend their overall budget of £459, which is divided among gifts and groceries. Nearest and dearest still [...]

Service is most likely factor to cause customer defection

2016-11-30T16:45:00+00:00 29th November 2016|Ecommerce, Omnichannel, Unfaithful Consumer|

In the last few years, UK retailers have invested money, time and energy to respond to the changing needs and wants of consumers. But despite their efforts, almost 75% of consumers are dissatisfied with some aspect of the shopping experience, according to Webloyalty’s latest report, The Unfaithful Consumer. It seems that in their quest to multiply channels and touch-points, many retailers have forgotten the most important aspect of all: good customer service. […]

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