Secondary revenue can smooth cashflow bumps

2017-04-13T09:13:39+00:00 13th April 2017|Beyond the Core, Research, Retail News, The future of retail, Webloyalty Research|

There’s no denying the UK’s retail sector is in turmoil as the union is plotting its divorce from the EU. A shift in consumer spending, higher wages and business rates, and a weaker pound are all conspiring to squeeze retailers’ sales and profits. In order to bear the brunt of this perfect storm, many retailers are turning to “secondary revenue to diversify and de-risk revenue streams,” explains Guy Chiswick in Webloyalty’s latest report Beyond the Core: How UK retailers are [...]

Win an Amazon Echo Dot

2017-03-01T16:09:56+00:00 1st March 2017|Ecommerce, Research|

In anticipation of the launch of our Secondary Revenue Report, we’re giving away an Amazon Echo Dot. To enter, answer the following question: Secondary revenue contributes more than 20% of online revenue for how many retailers? A) 10% B) 20% C) 35% Enter your answer below along with your contact details. What can you do with a Amazon Echo Dot? Amazon Echo Dot is a hands-free speaker that allows you to take control using just [...]

Good shopping experience remains key driver of consumer loyalty

2016-04-29T15:51:57+00:00 29th April 2016|Online Shopping, Research, Retail News|

It would be easy to forget in this age of online shopping that a positive experience remains essential to capture and retain consumer loyalty. That’s one of the key findings in Webloyalty’s most recent report, The Unfaithful Consumer. With more than 50% of consumers saying they decide where to shop based on their personal experience, retailers must resist the temptation to “pare back on investment into retail to focus more on convenience and multi-channel shopping,” warns the report. […]

The connected traveller

2016-04-27T16:34:09+00:00 21st April 2016|Research, Travel|

According to Digital Destinations, a report by Webloyalty, creating a connected seamless experience before and during holidays leads to benefits for both consumers and travel retailers as satisfied customers are more likely to be loyal, interested in purchasing add-on products, and willing to repeat the experience. […]

Can UK retailers recapture the heart of the unfaithful consumer?

2016-04-27T11:09:22+00:00 9th March 2016|Online Shopping, Research|

According to Webloyalty’s most recent report, The Unfaithful Consumer, this is a time of unprecedented change for UK retailers. Today’s shoppers are better educated, want value for money, use many tools to do their research, and are more time-strapped than ever. Perhaps even more importantly, they now control the retail exchange and are not afraid to voice their dissatisfaction, spelling potential trouble for UK retailers. […]