Experience shopping: does it drive or deflect customer interaction?

2018-07-19T13:52:43+00:00 19th July 2018|Retail News, The future of retail|

    Richard Piper, our Business Development Director discusses experience shopping in today's retail landscape.       Experience shopping: how does it differ? Experience shopping is one way that retailers have chosen to enhance their product and improve the customer interaction in store. Though brick-and-mortar retailers have traditionally struggled to keep up with the pace of change, experience shopping offers these retailers real opportunities to redevelop their brand, reshape consumer opinions, and meet the needs of their customers. Experience shopping [...]

2018’s top 10 retail influencers to follow on social media

2018-06-06T10:11:41+00:00 30th May 2018|Retail News|

The evolution of the retail and ecommerce industry never stops. This year’s retail influencers have been chosen for their knowledge and understanding of retail, as well as their continued impact that has led to their opinions and expertise being sought after by others. Here is Webloyalty’s 2018 Ecommerce and Retail Influencers List.   1. Mary Portas – @MaryPortas Not a name confined only to the retail and ecommerce industry, Portas’ influence has spread far and wide having been appointed in [...]

Secondary revenue can smooth cashflow bumps

2017-04-13T09:13:39+00:00 13th April 2017|Beyond the Core, Research, Retail News, The future of retail, Webloyalty Research|

There’s no denying the UK’s retail sector is in turmoil as the union is plotting its divorce from the EU. A shift in consumer spending, higher wages and business rates, and a weaker pound are all conspiring to squeeze retailers’ sales and profits. In order to bear the brunt of this perfect storm, many retailers are turning to “secondary revenue to diversify and de-risk revenue streams,” explains Guy Chiswick in Webloyalty’s latest report Beyond the Core: How UK retailers are [...]

Webloyalty reading list – 17 January

2017-01-17T10:44:50+00:00 17th January 2017|Ecommerce, Fashion, Future of retail, Online Shopping, Reading list, Retail News, Shopping|

Artificial Intelligence, future retail predictions, lingerie ecommerce and voice search. Webloyalty's picks for great retail reads this week. 3 predictions for the future of retail – from the CEO of Walmart World Economic Forum "It's up to retailers to adapt to the changing retailing environment and in some areas even lead the way, or they'll fall behind and disappear" says Walmart CEO Doug McMillon. What is going to happen in 2017 AVC.com Fred Wilson's predictions are always great. The best [...]

How AI will change the retail experience

2017-01-18T15:10:00+00:00 12th January 2017|Future of retail, Online Shopping, Retail News, Unfaithful Consumer|

The rise of the Artificial Intelligence (AI) is happening right now at a retailer near you Consumer habits have changed dramatically in the last decade. Bricks-and-mortar and online retailers have undergone profound transformations and will continue to evolve thanks to innovations pulled straight out of sci-fi novels. Machine learning, neural nets and AI are becoming buzzwords in the industry as they help simplify the shopping experience whilst increasing efficiency and reducing costs for retailers. A window into consumers’ minds Today’s [...]

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