Experience shopping: does it drive or deflect customer interaction?

2018-07-19T13:52:43+00:00 19th July 2018|Retail News, The future of retail|

    Richard Piper, our Business Development Director discusses experience shopping in today's retail landscape.       Experience shopping: how does it differ? Experience shopping is one way that retailers have chosen to enhance their product and improve the customer interaction in store. Though brick-and-mortar retailers have traditionally struggled to keep up with the pace of change, experience shopping offers these retailers real opportunities to redevelop their brand, reshape consumer opinions, and meet the needs of their customers. Experience shopping [...]

Secondary revenue can smooth cashflow bumps

2017-04-13T09:13:39+00:00 13th April 2017|Beyond the Core, Research, Retail News, The future of retail, Webloyalty Research|

There’s no denying the UK’s retail sector is in turmoil as the union is plotting its divorce from the EU. A shift in consumer spending, higher wages and business rates, and a weaker pound are all conspiring to squeeze retailers’ sales and profits. In order to bear the brunt of this perfect storm, many retailers are turning to “secondary revenue to diversify and de-risk revenue streams,” explains Guy Chiswick in Webloyalty’s latest report Beyond the Core: How UK retailers are [...]

The future of online fashion retail is already here

2016-04-27T11:11:25+00:00 11th February 2016|Ecommerce, Fashion, The future of retail|

There’s good news for the UK retailing fashion industry as the clothing and accessories market is expected to reach a value of £46bn by 2017 (up 19% from 2012), according to Fashion retail 2014 – The future of fashion retailing in a digital age. While the last few years have been challenging, they’ve spurred many innovations as retailers worked to meet new consumer demands, such as online shopping. […]