Good shopping experience remains key driver of consumer loyalty

2016-04-29T15:51:57+00:00 29th April 2016|Online Shopping, Research, Retail News|

It would be easy to forget in this age of online shopping that a positive experience remains essential to capture and retain consumer loyalty. That’s one of the key findings in Webloyalty’s most recent report, The Unfaithful Consumer. With more than 50% of consumers saying they decide where to shop based on their personal experience, retailers must resist the temptation to “pare back on investment into retail to focus more on convenience and multi-channel shopping,” warns the report. […]

Black Friday becoming launching pad for UK Christmas shopping

2016-11-04T18:00:47+00:00 4th November 2015|Black Friday, Christmas Retail, Discounts, Webloyalty Research|

Black Friday may be an American tradition but it has become very popular in the UK. An upcoming Webloyalty report on UK Christmas Trends for 2015 shows that 57% of consumers plan to shop on November 27 and sales are expected to top £1.6 billion making Black Friday one of the most important days of the year for UK retailers. […]

Easter spending predicted to rise as consumer confidence in economy increases

2016-11-07T12:18:47+00:00 24th March 2014|Webloyalty Research|

With Easter fast approaching, new research by leading ecommerce partner Webloyalty reveals an expected increase in retail spending over the Easter period. 3.2% growth in the overall Easter retail market is predicted this year, despite continuing consumer concerns about personal finances. […]

The rise of the social shopper

2016-11-07T14:23:37+00:00 27th February 2013|Webloyalty, Webloyalty Research|

Research released by Webloyalty predicts a rise in ‘social shopping’ and that 31% of High Street stores will close by 2020. New research commissioned by eCommerce partner Webloyalty into the future of retail, reveals that the rising tide of online shopping is radically altering the shape of the High Street and the way in which consumers shop.  […]

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